Open the myQ app on your mobile device or tablet. In the myQ app, tap the Menu. Tap Device Management. Tap the myQ product that you want to update under HUBS. Tap Change Wi-Fi Settings. Choose the type of wall control that looks like yours and follow the. Then, you start the Android or iPhone Chamberlain MyQ App, turn on Bluetooth and pair your phone with the MyQ and it walks you through the rest of the set up which asks permission to join your wifi network and registers the MyQ with the Chamberlain server. NOTE: It did not register with the server the first time. MyQ App Help & Customer Support. If you need help with your myQ app or smart equipment—whether it’s installation, connectivity or features—we have you covered. Our myQ support guides and resources cover a variety of topics to help you troubleshoot any issues and get peace of mind.
Check your phone settings to make sure that the app is connecting: Go to Settings; Tap Applications; Tap Manage applications; Choose the app, and view permissions. This will indicate if the app has a connection to the internet. Uninstall and reinstall the app. After reinstalling the app, look for the app with the myQ. When a MyQ device is behind a SonicWALL Network Appliance, the following MyQ app performance issues may occur: 1. Difficulty controlling a MyQ device through the MyQ app. Manual operation of a MyQ device may not change state on the MyQ app (commercial door is closed by pressing wall control, but app shows door open).
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If you have a UniFi setup with a Chamberlain MyQ Home Bridge, sometimes it can be flaky under HomeKit. Specifically, the issue that I was seeing was that the garage door opener could be seen and controlled by the MyQ app, but in the iOS home app, both the MyQ Home Bridge and the garage door opener showed the dreaded “No Response” message. It turns out that the issue is that HomeKit WiFi devices tend to use the 2.4GHz band, but your computers and other devices are probably on the 5GHz band. The UniFi router/WiFi access points will silently create 2 networks with the same SSID… one that’s 2.4GHz and one that’s 5GHz.
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Normally that’s not a problem, but due to the way that HomeKit discovers devices, it becomes a quite annoying issue. Basically, HomeKit/Bonjour devices advertise themselves using something called Multicast DNS. In some cases, the UniFi software won’t send the Multicast traffic between the 2 networks, so your HomeKit bridge can’t find the MyQ Home Bridge.
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The way that I fixed it was to open the UniFi Controller interface and turn on the setting named “Enable multicast enhancement (IGMPv3)”. I found it under Settings > Wireless Networks. I clicked Edit on my wireless network, and then I clicked Advanced Options to reveal the setting. Once I applied that setting, my Home Bridge showed up immediately.